Q. How do I get copies of my invoice?
A. The last year of archive and historical invoices are available online, if you do not have a link to this archive, please email firstname.lastname@example.org for your specific URL.
Q. How can I update my credit/debit card?
A. Use this link http://accounting.veara.net/forms/CC_Authorization_Form.pdf to access the form to update or add an account for our files. Veara Credit Card Form then email to our accounting department.
Q. How can I cancel my account?
A. Send an email specifying the date of desired cancellation to email@example.com
Q. Can I change my billing date?
A. Currently, billing dates cannot be changed.
Q. Can you split payments towards my monthly fee between two cards?
A. No. Veara requires each payment to be charged to one card only.
Q. Can I pay by check instead?
A. No, however we do accept direct deposit to our Bank of America account – email firstname.lastname@example.org and request our deposit information.
Q. Can I put my account on hold?
A. No. Veara provides services on a continuing basis, but customers are welcome to start a new account with us after they have cancelled, if no past due balance exists.
Q. What forms of payment can I use?
A. Veara accepts payments via credit/debit card. Veara currently accepts American Express, MasterCard, Discover, PayPal and Visa credit and debit cards. direct deposit to our Bank of America account.
Q. How can I get a copy of an invoice?
A. The last year of archive and historical invoices are available to you on our website – please email email@example.com for your specific URL.
Q. How can I report a change in ownership of the company?
A. Please contact our accounting department with any updates or changes to your account.
Q. Why was I double charged this month?
A. Chances are the credit/debit card charge from the previous month declined and did not clear until this month.
Q. I haven’t been using the system, so why am I getting billed?
A. Veara does not bill based on usage. Much like your cable company that provides you the ability to watch your favorite channels, Veara provides you the ability to log in to an amazing automated follow-up system to help you build your business. Whether you choose to actually log in and use the system is up to you.
Q. I cancelled my account. Why is Veara following up with me about my outstanding balance?
A. Cancellation of your subscription does not dismiss outstanding balances.
Please contact us for any other questions or concerns about our billing policy at firstname.lastname@example.org
Last Updated: May 28, 2015